Anas Nur

Control room staff

London, GB.

About

Highly motivated and detail-oriented professional with a robust background in high-pressure client interaction and complex problem-solving. Adept at rapid information processing and critical decision-making, I excel in coordinating resources and ensuring public safety. Eager to leverage proven communication, accuracy, and crisis management skills to contribute effectively as an Ambulance Control Room Staff member, facilitating efficient vehicle dispatch and urgent incident response.

Work

HMRC

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Customer Service Advisor

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Managed high-volume, sensitive client interactions within a strictly regulated environment, ensuring rapid and accurate resolution of complex inquiries while maintaining compliance.

Highlights

Managed high-volume inbound and outbound communications, adhering to stringent compliance protocols and professional standards in a regulated setting.

Handled sensitive financial data with utmost discretion and accuracy, building and maintaining client trust through meticulous attention to detail.

Efficiently resolved complex inquiries under pressure, consistently meeting quality and performance targets for response time and resolution.

Utilized enhanced listening and clear communication skills to effectively guide interactions and achieve positive outcomes in critical information exchanges.

Self-Employed

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Social Media Content Creator

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Demonstrated proficiency in digital communication and audience engagement through strategic social media management and content creation.

Highlights

Built and managed personal social media accounts, growing audience to over 9,000 followers through engaging content and consistent interaction.

Created and scaled a marketing/clipping account to over 40,000 followers, showcasing strong understanding of digital visibility and rapid content dissemination.

Applied principles of branding and audience engagement to drive digital presence, reflecting adaptability in fast-paced communication environments.

Collaborated with influencers and stayed current with modern marketing trends, enhancing digital reach and content relevance.

Servoca

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Senior Steward

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Delivered premium service and managed high-stakes situations for affluent clientele and VIP guests in dynamic, high-pressure environments, ensuring smooth operations and client satisfaction.

Highlights

Served as the primary contact for high-profile clientele, ensuring discretion and professionalism in dynamic, high-pressure settings.

Resolved complex issues efficiently and decisively, upholding brand standards and ensuring seamless operations for VIP guests.

Built rapid trust and rapport with diverse clients, enhancing their experience and facilitating smooth interactions during critical events.

Maintained calm and effective communication under pressure, coordinating actions to ensure a premium and secure environment for all guests.

CSP

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Traffic Marshall

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Provided professional and discreet service, managing critical logistics and ensuring safety at high-profile venues with complex operational demands.

Highlights

Managed critical vehicle and pedestrian traffic flow for high-profile events and personnel, ensuring efficient access and adherence to strict safety protocols.

Coordinated directly with artists, athletes, and production teams, maintaining strict confidentiality and operational security in fast-paced environments.

Upheld stringent brand standards and safety protocols in dynamic, high-pressure environments, effectively preventing incidents and ensuring smooth operations.

Demonstrated rapid decision-making and clear communication to direct traffic and personnel, optimizing logistical efficiency during peak periods.

Education

Harris Academy Greenwich

London, England, United Kingdom of Great Britain and Northern Ireland
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A Levels Mathematics, Physics, Sports Science Grade: C, E, Merit

Courses

A level Maths

Physics

C-tec Sports science

Beths Grammar School

London, England, United Kingdom of Great Britain and Northern Ireland
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GCSE General Studies Grade: 11 GCSE, 9 A*-B grades

Languages

English

Skills

Emergency Communications

Crisis Communication, Active Listening, Clear Directives, Urgent Information Relay.

Critical Incident Management

Rapid Assessment, Resource Coordination, Prioritization, Decision-Making Under Pressure.

Public Safety Protocols

Compliance, Safety Standards, Emergency Procedures, Risk Mitigation.

Data Accuracy & Discretion

Information Handling, Confidentiality, Record Keeping, Attention to Detail.

Stakeholder Coordination

Inter-departmental Liaison, Client Relationship Management, Team Collaboration, External Agency Communication.

High-Pressure Environments

Calm Under Pressure, Stress Management, Resilience, Focus.

Geographical Knowledge

London Area, Route Optimization, Location Identification.

Problem Solving

Complex Inquiry Resolution, Troubleshooting, Analytical Thinking.

Digital Literacy

Social Media Management, Online Platforms, Information Dissemination.